Having an issue integrating a Facebook Lead Ad with LeadOwl?
This could be a problem with the Facebook account, a change in the Facebook password from the Page Owner, or a change with the Facebook account setting or permission.
ℹ️ Facebook's Help Center
At any point you can go directly to Facebook's Help Center to get answers to common issues with integrations, permission settings, and updates they've made to the Facebook platform in general.
Be Sure to Check On the Following:
👉 Are you an Admin on the Facebook page you're integrating with LeadOwl? Facebook recently changed how they handle permissions.
Read more with this article from Facebook
You can verify your current page role and permissions by clicking here and following the instructions found in that article. If you need help guiding your client on setting you up as Admin, read this article from Facebook.
👉 Have you checked with the Owner of the Facebook Page who added you as Page Admin that they have changed the default setting within Facebook's Business Manager to allow you as Page Admin to have access to leads? To verify if you have the Leads Access permission, click here and follow the instructions found in that article.
Read more on Facebook's article here and another helpful Facebook article, How to Enable Leads Access Manager.
👉 Are you an Ad Account Admin for the page's Ad Account? Facebook recently changed their requirements for accessing an ad's lead data, so you will also need to have the Admin role assigned to you for that page's Ad Account which manages the ad.
You can verify whether or not you have the Ad Account Admin role by following the instructions found here. If you need help guiding your client on setting you up as an admin for that Ad Account, read this article from Facebook.
👉 Have you checked the box to "Assign Access" to LeadOwl as a CRM within Facebook?
Facebook Business Settings > Integrations > Lead Access > CRM
Read more with this article
👉 Is your Facebook Lead Ad approved and published by Facebook? This can take some time on Facebook's side, and the ad has to be approved and published (actively running) in order to integrate with LeadOwl.
Next Step -- Reach Out to Facebook Support
Keep in mind that it can be difficult to know the exact issue without reaching out to Facebook to resolve.
LeadOwlers have had quick response times when reaching out to Facebook Support - https://www.facebook.com/facebookadsupport/
Or -- Visit Facebook's Help Center
Go directly to Facebook's Help Center to get answers to common issues with integrations, permission settings, and updates they've made to the Facebook platform in general.